Frequently Asked Questions (FAQs)

If you have a question that's not listed here, please feel free to contact us.

Do you offer a No-deposit bonus for new players?

Currently, new players can participate in our freerolls without any deposit required. For future promotions, including no-deposit bonuses, please sign up for our email newsletter.

When is Rakeback credited to accounts?

Rakeback is added every Sunday following the promotion period that runs from Sunday 00:01 to Saturday 23:59.

Are Skrill or Neteller accepted for payments?

As a dedicated Crypto Poker Room, our primary payment methods are Bitcoin, Dogecoin, and Litecoin. We are looking into expanding our payment options in the future.

What should I do if my crypto deposit hasn't arrived?

Transaction confirmation times vary based on network fees. Your balance will be updated after the first confirmation. If there's a delay, please check the transaction confirmation status in your crypto wallet.

How can I clear my browser's cache?

Clearing your browser's cache can solve loading issues. Instructions vary by browser, but generally, you'll find this option in your browser's settings under 'Privacy' or 'History'.

How soon will my deposit be available for use?

Deposits are credited after the first network confirmation. Delays may occur based on the chosen network fee, with a minimum of 6 confirmations required for network congestion.

Having trouble logging in?

Ensure CAPS Lock is off and there are no spaces in your login credentials. Clearing your cache or resetting your password through our 'Forget Password' link can also help.

How does player-to-player transfer work?

Visit our Discord trade chat to buy or sell Rounder Balance. If necessary, request a support member to act as a middleman for secure transactions.